Through go-live.People ready on the day.

We deliver what your people need, in every format, and hand it over to your business.

Tell us what is going live

You may be here if

Pick the line that sounds like your project.

  • The date has moved and the learning is being cut.
  • Your people will learn from a demo, or from each other.
  • The supplier’s go-live team will leave, and your super-users will carry on alone.
Earlier? Before go-liveAlready live? After go-live

What we do

Through go-live

Five jobs, done in your business and handed to your people.

  • Deliver in every formatFace to face, virtual, e-learning, video and quick guides, by role.
  • Practise on real tasksA safe practice environment, including what to do when the system fails.
  • Equip your super-usersWe coach super-users and trainers so your business can carry on.
  • Report readinessA weekly readiness report by area, with a named owner for every gap.
  • Support go-live on the floorWe work the floor, log issues daily and feed them back to the project.

What you receive

Plain English, with no technical jargon. Everything is handed over to a named owner in your business.

  • Learning in every format: sessions, e-learning and video
  • A quick guide for every role
  • A super-user pack
  • A practice environment, including what to do when the system fails
  • A weekly readiness report with a named owner for every gap
  • A support route with an end date

What we delivered

A UK police force: the Connect rollout

Problem

A mass rollout to experienced officers in specialist units, with entrenched ways of working and second-hand misinformation about the system.

What we did

Delivered face to face across four rooms at once, and updated and created content under live operational pressure.

Result

Four rooms ran at once, with content kept current through the rollout.

More detail

A plan, the questions buyers ask, and the method behind it. Open what you need.

An illustrative plan
8 weeks beforeRole-based sessions and job aids on your configuration.
Go-live and the four weeks afterFloor support, a sweep for workarounds and paper fallbacks, and updates to job aids.
After thatHandover to your named owners and supervisors, so support has an end date.

What you get

  • Learning in every format, by role.
  • A weekly readiness report by area, with a named owner for every gap.
  • Trained super-users who can carry on without us.
  • A support route with an end date.

What we need from you

  • Access to a test environment that matches the live configuration.
  • Two or three people per role who do the real job.
  • Release of your people from the rota, agreed with their managers.
  • A named owner for each gap on the readiness report.

What it is not

We do not configure or fix your systems. We log what we find on the floor and hand it to the owner. Whether it gets fixed is your programme’s decision.

What a programme lead asks

Isn’t this already in my implementation partner’s scope?

It may be, and we do not duplicate it. Partner work tends to cover the system as designed. We check whether your people can do their jobs in the system as configured, independently of whoever built it.

Do you configure or fix the systems?

No. We log configuration gaps and hand them to the owner. Our work follows the configuration you have.

Who does the work?

A small team of qualified practitioners with a named lead, who stays the same from the first check to handover. The lead has over 20 years across regulated UK sectors.

How is it priced?

Fixed price or time-based, quoted against your scope. The figure is agreed before work starts.

What if the date moves?

We re-plan with you. The plan follows your go-live date, not ours.

The method behind it

Two published models, used together. We say why we chose each over its alternatives, and where the choice is our own judgement.

How we sequence the work: ADDIE

Analysis, Design, Development, Implementation, Evaluation. Florida State University’s Center for Educational Technology developed it in 1975, working with the US military. Source: Wikipedia: ADDIE model

Alternatives. Dick and Carey, the Kemp model, rapid prototyping.

Why ADDIE. Each phase ends in a deliverable that a named owner in your business can sign off. Programme boards ask for that.

The cost. The original model finishes each phase before the next starts, which is slower than rapid prototyping. That is the price of a sign-off at every phase.

How we sequence the change for people: ADKAR

Awareness, Desire, Knowledge, Ability, Reinforcement. Jeff Hiatt of Prosci developed it from research between 1994 and 2002 across more than 700 organisations. It is a model for individual-level change. Source: Knowledge Train: the ADKAR model

Alternatives. Lewin, Kotter, Kübler-Ross, Satir and Senge. Kotter’s model works at organisation level.

Why ADKAR. It sequences what each role needs before and after the learning, role by role. Our readiness report is written by area.

What is our judgement, not a finding

Using the two together is our judgement. We have not tested the pairing against outcomes, or against the alternatives. Treat it as a hypothesis. What we can show is what we delivered.

Sources

Start here

Three ways to buy. Each starts with a scoped proposal.

Talk to us directly

Tell us what is going live and when. Start with a fixed-scope readiness check, or go straight to the full programme.

Tell us what is going live

Buy through G-Cloud 15

Experienced Training Ltd is a G-Cloud 15 supplier (Lot 3). Our G-Cloud 15 service is Microsoft 365 Copilot training and adoption. For other work, contract with us directly.

For bid evaluators
  1. You tell us what is going live and when.
  2. We send a scoped proposal.
  3. You decide. Nothing starts until the scope is agreed in writing.

What is going live?

Tell us the system, the date and what is in the way. Get a scoped proposal. UK-wide and remote.

Email

chrisw@experiencedtraining.co.uk

Phone

Based in

Barnsley, South Yorkshire

Where is the programme?

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