Complete training and change support for system change
Introducing or changing a system or business process? We work out what affected teams need to learn, create the training and support materials, deliver the learning, support go-live where required and hand over a solution your organisation can continue to use.Changing a system or process? We work out what your people need to learn, build it, deliver it, support go-live and hand over.
You have a system or process changing. We make the people side ready.
The technology may be progressing while the learning response is incomplete.
The training response is not ready
Different roles need different learning
Existing content needs rebuilding
Internal teams need extra capacity
People need practice before go-live
Delivery or point-of-use support is required
You need materials you can maintain after the project ends
Training has to connect the system to the job
People rarely need to learn an entire system. They need to know what changes for their role, how to complete the work, how their part connects with other teams and what to do when the expected process does not fit the situation.People rarely need a whole system. They need what changes for their role, how to do the work, and what to do when the process does not fit.
That is why we start with the work, not the course.
From change requirement to usable learning
One connected process, from the first requirement to business-as-usual handover. Each engagement covers the stages your scope needs.
Analyse
Change, audiences and risks.
Design
Role-based learning and practice.
Build
Finished materials and support assets.
Deliver
Classroom, virtual, field or operational learning.
Support
Go-live, point-of-need and reinforcement where required.
Handover
Usable assets and knowledge into business as usual.
What you can actually receive
Commission the complete intervention or the part your programme needs.
Analysis and readiness
- Training-needs analysis
- Role-to-learning map
- Workflow map
- Existing-content review
- SME workshops
Learning design and build
- Role-based learning pathways
- Storyline and Rise learning
- Software simulations
- User guides and quick-reference guides
- Facilitator guides and delegate materials
Delivery and go-live
- Classroom and virtual delivery
- Workshops and masterclasses
- Field-based learning
- Go-live preparation
- Floor walking
Adoption and reinforcement
- Point-of-need guidance
- Refresher learning
- Reinforcement sessions
- Hypercare learning support
Handover
- Final approved learning assets
- Editable source files, where agreed
- Internal trainer resources
- Knowledge transfer
- Agreed handover into business as usual
Designed around how people actually understand and use change
System knowledge tells us what the software does. It does not automatically tell us how somebody will understand it, remember it or apply it while doing the job. We combine systems-training experience, instructional design, change practice and Communication Psychology.Knowing the software is not the same as knowing how people will learn and use it at work. We combine systems-training experience, instructional design, change practice and Communication Psychology.
Experience where system change has to work around the real operation
Our experience spans NHS and healthcare, utilities, energy, banking and financial services, government and other operational environments where systems, processes, governance and day-to-day delivery have to work together.Our experience spans regulated and operational environments where systems, processes and delivery have to work together.
NHS and healthcare
Learning and adoption support for clinical and operational systems, live services and role-specific workflows.
Explore NHS experience →Energy and utilities
Learning around connected office, field, customer, asset and contractor workflows, and defined system, data and market-process change.
Explore energy and utilities →Police and public sector
Government, defence, policing and emergency-services environments where governance and operations have to work together.
Explore public sector →Banking and financial services
Learning and simulation for controlled systems, processes and regulated workflows.
Explore banking →Experience behind the offer
15+ years in learning and systems change. Experience includes analysis, instructional design, digital development, systems training, classroom and virtual delivery, go-live learning support and handover across regulated and operational environments.15+ years in learning and systems change, across regulated and operational environments.
Specialist delivery without the layers
Experienced Training is a specialist microbusiness. Work is personally led, with additional specialist support brought in when the scope requires it. That creates a clear line from the requirement through the learning design and into delivery and handover.Experienced Training is a specialist microbusiness. Work is personally led, with extra specialist support brought in when the scope needs it.
Tell us what is changing
You do not need a finished training specification. Tell us the system or process, the people and roles affected, where you are in the programme, what learning already exists and where training, readiness or adoption is causing concern. We can then help define the appropriate intervention.You do not need a finished specification. Tell us the system or process, who is affected, where you are in the programme and what learning already exists.