Energy & Utilities · Water, energy supply and networks
The deadlines are fixed. Readiness isn't.
Water companies face a record AMP8 programme and an Ofwat check on delivery capability. Electricity suppliers must finish half-hourly settlement migration by 7 May 2027. New ERP, CRM and field systems only pay off when people change how they work. That's the part we fix.
The evidence
What the sector is facing
AMP8 water investment to 2030, 77% more than the previous cycle.
Causeway, Apr 2025new workers needed to deliver AMP8 and replace retiring staff.
Causeway, Apr 2025Ofwat's first published assessment of AMP8 delivery progress.
The Water Report, Aug 2026of electricity meters moved to half-hourly settlement by 28 October 2026. The last quarter is the hardest.
Elexon, Oct 2026Reliance on manual/hypercare processes at scale.
Elexon, half-hourly settlement audit findings for suppliers, 2026
What your programme needs
Four things that decide whether it lands
Field teams who trust the new system
Crews work around a system they don't trust, and the data suffers.
We provideField-based readiness and training built from real jobs, delivered where the work happens.
Managers who back the change
Resistance in the management layer stalls a rollout fastest.
We provideA readiness and resistance diagnostic that finds what's blocking adoption, and a plan to clear it.
Operations off the workarounds
Hypercare that never ends becomes the operating model.
We provideProcess training and job aids that move billing, settlement and customer teams onto the new process.
Contractors brought along too
Supply-chain teams bring their own ways of working.
We provideContractor onboarding and adoption packs, so partners work the same way as your own staff.
CRM and ERP adoption
Salesforce and SAP: new ways of working, not new installs
Many suppliers and utilities already run sales, service and field work in Salesforce or SAP. When the process changes, the risk is that people keep working the old way inside the new screens. We provide training and adoption support. We don't implement or configure the platform; your partner does that.
- Salesforce Sales Cloud
- Service Cloud
- Lightning
- Flow
- Salesforce AI (Agentforce)
- SAP S/4HANA
- Dynamics 365
What we would do first
- Map each role's daily tasks in the new process, screen by screen.
- Find where people re-key data or keep side spreadsheets, and why.
- Build short guides and practice tasks on realistic records.
- Check usage after go-live and fix the gaps role by role.
Done before
In operations like yours
- Yorkshire Water
- SIG plc
enterprise systems in one rollout at Yorkshire Water: SAP S/4HANA, Dynamics 365 and ESRI ArcGIS, moving field and management teams off a legacy spreadsheet system.
programme extended to external contractors on the strength of the Yorkshire Water rollout.
every branch visited for SIG plc's national rollout, with user guides and quick reference guides for Cisco Jabber and Salesforce.
Renewable Energy, so we understand the market as well as the systems.
Procurement
Simple to buy
Experienced Training Ltd. Fixed-scope packages or a statement of work.
Subcontract. We work under implementation partners and consultancies.
Sources: Causeway: AMP8 explained · The Water Report: Ofwat delivery capability · Ofgem: P487 decision, Apr 2026 · Elexon: all participants qualified · Elexon: audit findings
Next step
Tell us what is going live, and when
Day rate or fixed-price project, quoted against scope.
Recruiters & delivery partnersChris Whitaker is available for contract programmes.
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