Evidence you can check.Clients anonymised, sources named.

A legacy spreadsheet system for workforce management was being replaced by three enterprise platforms. Field teams and managers were both against the change.

Mapped the existing processes end to end with a newly appointed subject expert, built the course from scratch, and delivered face to face and in the field.

A smooth move to all three systems. We were then asked to extend the programme to external contractors.

A mass rollout to experienced officers in specialist units, with entrenched ways of working and second-hand misinformation about the system.

Delivered face to face across four rooms at once, and updated and created content under live operational pressure.

Four rooms ran at once, with content kept current through the rollout.

Clinical psychologists were refusing to complete outcome appointments in SystmOne.

Ran the full cycle from analysis to evaluation. Used communication psychology to diagnose the resistance, built e-learning with the clinical lead checking accuracy, and kept scope under a three-tier change control process.

Clinical psychology stakeholders endorsed the method, and a second phase was commissioned on the results. The clinical lead called it “much more how I want our training done.”

Staff needed to learn a system they use on the road, during patient transport, without leaving the road for a classroom.

Wrote, recorded, edited and voiced 62 task-level modules, each with an introduction and an interactive simulation, built for tablets.

The whole system covered task by task, so staff can find the one task they need when they need it.

No structured training existed. Knowledge lived in handwritten notes and people’s heads.

Documented every system and process and built a learning programme from zero.

600+ staff trained. 6 manuals and 40 quick reference guides, published to all trusts in the region.

Around 90 agency staff had to learn 16 financial systems for a remediation programme, in a hostile physical environment.

Rewrote the course and added the interaction and facilitation design. Extended it to an overseas team through a documentation package. Separately, designed the learning and simulations for an AI-assisted financial crime detection tool.

Around 90 staff trained on 16 systems, and the course extended to an overseas team.

Mandatory and specialist learning was needed at scale, with the client keen to build its own capability.

Designed a modern slavery awareness programme for all military personnel, a train-the-trainer programme in instructional design, and a procurement course built with the client’s subject experts.

Three workstreams delivered, and an internal team equipped to sustain and extend the work.

A new phone system and new tools were rolling out across every UK branch.

Visited every branch to install the tools and show users how to use them, acted as the link between users and IT, and produced guides, quick reference guides and videos, plus e-learning for all sales staff.

Full UK branch coverage. The initial three-month contract was extended on delivery.