After go-live.Make the use stick.
We check the change has landed, and fix what has not.
Elexon’s June 2026 audit of suppliers flagged reliance on manual and hypercare processes at scale.
64% of EPR users say it added new tasks to their workload.
A council merged in 2023 was still running five legacy planning systems in early 2025.
Source: The Register, October 2025
You may be here if
Pick the line that sounds like your project.
- Spreadsheets and paper are back beside the new system.
- Support has no end date, and the project team still runs it by hand.
- Nobody is checking whether the system is used, or by whom.
What we do
After go-live
Five jobs, done against what your people actually do.
- Measure real useUsage against baseline at 30, 60 and 90 days, by role.
- Close the workaroundsA register of spreadsheets and paper fallbacks, each with a fix, owner and date.
- Fix the learningWe update guides and refreshers from what we find.
- Cover new startersAn onboarding path and release briefings, with an owner.
- Prove the benefitsA report for your benefits owner and your post-implementation review.
What you receive
Plain English, with no technical jargon. Everything is handed over to a named owner in your business.
- Usage against baseline at 30, 60 and 90 days, by role
- A register of workarounds, each with a fix, owner and date
- Updated guides and refreshers
- An onboarding path and release briefings for new starters
- A report for your benefits owner and your post-implementation review
- Everything handed to a named owner in your business
What we delivered
An NHS mental health trust: SystmOne
Problem
Clinical psychologists were refusing to complete outcome appointments in SystmOne.
What we did
Ran the full cycle from analysis to evaluation. Used communication psychology to diagnose the resistance, found five root causes backed by eight regulatory sources, built e-learning with the clinical lead checking accuracy, and kept scope under a three-tier change control process.
Result
Clinical psychology stakeholders endorsed the method, and a second phase was commissioned on the results.
More detail
A plan, the questions buyers ask, and the method behind it. Open what you need.
An illustrative plan
What you get
- Usage against baseline, by role.
- A register of workarounds, each with a fix, owner and date.
- Updated guides and refreshers.
- A report for your benefits owner.
What we need from you
- Access to usage data, or to the live system.
- Two or three people per role who do the real job.
- A sponsor with the authority to act on what we find.
- A named owner for each workaround.
What it is not
We do not configure or fix your systems. We log what we find and hand it to the owner. Whether it gets fixed is your programme’s decision.
What a programme lead asks
Isn’t this already in my implementation partner’s scope?
It may be, and we do not duplicate it. Partner work tends to cover the system as designed. We check whether your people can do their jobs in the system as configured, independently of whoever built it.
Do you configure or fix the systems?
No. We log configuration gaps and hand them to the owner. Our work follows the configuration you have.
Who does the work?
A small team of qualified practitioners with a named lead, who stays the same from the first check to handover. The lead has over 20 years across regulated UK sectors.
How is it priced?
Fixed price or time-based, quoted against your scope. The figure is agreed before work starts.
What if the date moves?
We re-plan with you. The plan follows your go-live date, not ours.
The method behind it
Two published models, used together. We say why we chose each over its alternatives, and where the choice is our own judgement.
How we sequence the work: ADDIE
Analysis, Design, Development, Implementation, Evaluation. Florida State University’s Center for Educational Technology developed it in 1975, working with the US military. Source: Wikipedia: ADDIE model
Alternatives. Dick and Carey, the Kemp model, rapid prototyping.
Why ADDIE. Each phase ends in a deliverable that a named owner in your business can sign off. Programme boards ask for that.
The cost. The original model finishes each phase before the next starts, which is slower than rapid prototyping. That is the price of a sign-off at every phase.
How we sequence the change for people: ADKAR
Awareness, Desire, Knowledge, Ability, Reinforcement. Jeff Hiatt of Prosci developed it from research between 1994 and 2002 across more than 700 organisations. It is a model for individual-level change. Source: Knowledge Train: the ADKAR model
Alternatives. Lewin, Kotter, Kübler-Ross, Satir and Senge. Kotter’s model works at organisation level.
Why ADKAR. It names Reinforcement as its own step, which is the work that keeps a change in place after go-live.
What is our judgement, not a finding
Using the two together is our judgement. We have not tested the pairing against outcomes, or against the alternatives. Treat it as a hypothesis. What we can show is what we delivered.
Start here
Three ways to buy. Each starts with a scoped proposal.
Talk to us directly
Tell us what is going live and when. Start with a fixed-scope readiness check, or go straight to the full programme.
Tell us what is going liveBuy through G-Cloud 15
Experienced Training Ltd is a G-Cloud 15 supplier (Lot 3). Our G-Cloud 15 service is Microsoft 365 Copilot training and adoption. For other work, contract with us directly.
For bid evaluatorsThrough your agency
Your agency or recruiter can place us on a programme.
For agencies and recruiters- You tell us what is going live and when.
- We send a scoped proposal.
- You decide. Nothing starts until the scope is agreed in writing.
What is going live?
Tell us the system, the date and what is in the way. Get a scoped proposal. UK-wide and remote.
chrisw@experiencedtraining.co.uk
Phone
Based in
Barnsley, South Yorkshire