Complete training and change support for utility system change.

Planning, scheduling, field activity, customer and service processes, asset decisions, contractors and management information can form one connected change. We help each audience understand the system, the hand-offs and its part in the new process.

Systems worked with include SAP S/4HANA, Dynamics 365 Field Service, Customer Service and Project Operations, Esri ArcGIS and Copperleaf C55. Our role is learning, readiness, adoption and change around those systems, not technology implementation.

Prepare people for the future workflow.

Practical support when the change becomes live.

Leave learning your teams can maintain.

Depending on scope, we map affected workflows, analyse roles and training needs, identify readiness risks, work with operational SMEs and build role-specific learning around the future process.

We can provide classroom or virtual delivery, field and mobile learning, realistic role-based practice, train-the-trainer, quick-reference guidance, floorwalking and targeted go-live support.

We can update learning around real operational needs and hand over maintainable digital learning, user guidance, facilitator resources, refresher materials, knowledge and agreed source files into business as usual.

AMP8 investment also changes work.

Connect office and field workflows.

Build capability around a growing workforce.

A complete, commissionable utility learning response.

Analysis & Readiness

Learning Design & Build

Delivery & Go-live

Adoption & Reinforcement

Handover

Share the systems and processes involved, the office, operational, field and contractor roles affected, programme stage, existing learning and where training, readiness or adoption needs support.

System knowledge explains the functionality. Learning and change expertise connects the system to operational workflows, role hand-offs and what people need to do differently.