Leeds Teaching Hospital OrderComms

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Overview

Leeds teaching hospital trust required me to create a bespoke eLearning solution to roll out an update to their testing system OrderComms (ICE)

The trust has one of the most advanced testing systems in Europe, processing thousands of tests per day.  

The training had been traditionally provided in a face to face environment to use both the testing system and the testing system itself.

The main goal of the eLearning was to bring everyone together to follow a simple, standardised process.  

Responsibilities:

Instructional Design, eLearning Development, voice-overs, scripting and stakeholder management

Target Audience:

The user group was very large and as a consequence very varied in all of the usual demographics of age, banding and ability to use technology. The number of users was not clear however it was estimated to be over 1500. 

I discovered that there were silos of understanding of the system and how to use it.

Tools Used:

Adobe Captivate, Microsoft Paint, Microsoft Powerpoint, Powerdirector, Studio Microphone, Hi-Q MP3 Voice Recorder.

Year: 2015

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A Major Success and Fixing a Big Problem

This is a project I’d say I’m most proud of.

Labelling the bottles was a major issue throughout the trust. Unlike smaller trusts, Leeds has a state of the art conveyer belt machine that automatically handles all samples. 

Listening to both the testing side and the users, both were frustrated at the time tests where taking and the inefficiency involved. 

Rather than just cover the system, I added two extra sections in the eLearning.

The first was around Labelling a bottle effectively and good practice. 

The second was what happens to the bottle after they send it. 

The consequence of this was that both sides had a much greater understanding of the importance of labelling. 

The consequence of this addition will be discussed in the summary. 

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Recording the Audio

Initially, I used Adobe Captivate to record the training. This was problematic in a busy training office.

I reached out to my contacts in the test and secured a room to record the audio.

I used an app on my work phone to record to keep the information in the trust. 

Here is a sample of the audio I recorded. 

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Recording the Screen

All of the systems was recorded in Adobe Captivate.

At that time, the version was pretty basic and time-consuming. This meant that I really had to be prepared and ready with a detailed script.

I learned to plan every click that I’d make in the audio, ensuring I would not get lost and cut down editing time. 

 

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Summary and What Happened After

Using the friendly on-brand design, the eLearning was universally accepted as a success. The quality of voice-overs made it more accessible and the effective use of scripting and storyboarding ensured that every word was relevant and useful. 

The great part of this project is that the eLearning was universal.

The learning was shared to other trusts and GP’s throughout the Yorkshire and wider region. 

I have received two messages from Directors of the trust who thanked me and informed me that the eLearning has a massive effect on the efficiency of testing in the region.  

 

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