Projects
The problem, what we did, the result.
A selection of programmes across health, utilities, policing, defence, banking and distribution. Some clients are anonymised for confidentiality. Fuller detail is available on a call.
Bradford District Care NHS Trust
2026 · SystmOne
- The problem
- Clinical psychologists were refusing to complete outcome appointments in SystmOne.
- What we did
- Ran the full cycle from analysis to evaluation. Used communication psychology to diagnose the resistance, built eLearning with the clinical lead checking accuracy, and kept scope under a three-tier change control process.
- The result
- Clinical psychology stakeholders endorsed the method, and a second phase was commissioned on the results. The clinical lead called it "much more how I want our training done."
Yorkshire Water
2024 · SAP S/4HANA · Dynamics 365 · ESRI ArcGIS
- The problem
- A legacy spreadsheet system for workforce management was being replaced by three enterprise platforms. Field teams and managers were both against the change.
- What we did
- Mapped the existing processes end to end with a newly appointed subject expert, built the course from scratch, and delivered face-to-face and in the field across Yorkshire.
- The result
- A smooth move to all three systems. We were then asked to extend the programme to external contractors.
Metropolitan Police
2023–24 · Connect investigation management system
- The problem
- A mass rollout to experienced officers in specialist units, with entrenched ways of working and second-hand misinformation about the system.
- What we did
- Delivered face-to-face across four training rooms at once, and updated and created content under live operational pressure.
- The result
- Delivery adapted mid-rollout in a live enforcement environment.
London Ambulance Service
2020–21 · Electronic patient care record
- The problem
- Staff needed to learn a system they use on the road, during patient transport, without leaving the road for a classroom.
- What we did
- Wrote, recorded, edited and voiced 62 task-level modules, each with an introduction and an interactive simulation, built for tablets.
- The result
- The whole system covered task by task, so staff can find the one task they need when they need it.
Yorkshire Ambulance Service
2010–11 · Patient transport scheduling system
- The problem
- No structured training existed. Knowledge lived in handwritten notes and people's heads.
- What we did
- Documented every system and process and built a training programme from zero.
- The result
- 600+ staff trained. 6 training manuals and 40 quick reference guides, published to all trusts in the region.
A UK retail bank
2017–18 · Remediation programme · AI detection tool
- The problem
- Around 90 agency staff had to learn 16 financial systems for a remediation programme, in a hostile physical environment.
- What we did
- Rewrote the training and added the interaction and facilitation design. Extended it to an overseas team through a documentation package. Separately, designed the training and simulations for an AI-assisted financial crime detection tool.
- The result
- The programme was regarded as a success, with strongly positive feedback.
A UK Government defence client under NDA
2022–23 · Three instructional design workstreams
- The problem
- Mandatory and specialist training was needed at scale, with the client keen to build its own capability.
- What we did
- Designed a modern slavery awareness programme for all military personnel, a train-the-trainer programme in instructional design, and a procurement course built with the client's subject experts.
- The result
- Three workstreams delivered, and an internal team equipped to sustain and extend the training.
SIG plc
2019–20 · Cisco Jabber · Salesforce · Descartes TMS
- The problem
- A new phone system and new tools were rolling out across every UK branch.
- What we did
- Visited every branch to install and train users, acted as the link between users and IT, and produced guides, quick reference guides and training videos, plus eLearning for all sales staff.
- The result
- Full UK branch coverage. The initial three-month contract was extended on delivery.
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