Sheffield Insulation Group

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Overview

Sheffield Insulation group hired me to create training for a new digital phone system called Cisco Jabber in every insulation branch in the United Kingdom. 

At that time, they still had analogue phones and limited technical skills when using computer software. 

The training had to make sure that every user was competent on the phone straight away as lost sales could cost the business large amounts of money.

BT had major scheduling issues so organising visits and a solution had to be found. 

Due to the amount of travel required, I suggested eLearning and documentation be created to support users after leaving the organisation. 

Responsibilities

Facilitation, Installation, Instructional Design, eLearning Development, Voice-Overs, Scripting and Stakeholder Management.

Target Audience:

Initial surveys suggested approximately 10 people per branch required one to one facilitation therefore 270 staff needed to be trained. The company are in a mass period of change so this had to be checked regularly. 

The majority of staff are aged above 30 and are resistant to new working methods.  

Tools Used:

Adobe Creative Cloud,  Microsoft Powerpoint Office and Microsoft SharePoint  

Year:

2019

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Many Miles Covered!

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On the left, you can see a map of the places visited for Sheffield insulation Group. 

The tricky part of delivering this project is that it was impossible to deliver training to branches in a logical order due to BT’s limited schedule.

Working with the project team and BT, I created the schedule for visits and organised site each sites training. The difference 

 

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Responsibilities

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Target Audience

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Tools Used

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Year

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Process

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Instructional Design

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