Privacy Policy (ExperiencedTraining.co.uk)
Effective date: 27/01/2026
Last updated: 27/01/2026
1. Purpose and scope
This Privacy Policy explains how Experienced Training Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when delivering business-to-business training and consultancy services, and through our website https://experiencedtraining.co.uk.
2. Who we are (Data Controller)
Legal entity: Experienced Training Ltd
Company number: 12549529
Registered in: England and Wales
Registered office: 9 Windhill Crescent, Staincross, Barnsley, S75 5BN, United Kingdom
Email: chrisw@experiencedtraining.co.uk
3. Nature of our services
We provide facilitated training, workshops, consultancy, eLearning development, and learning materials for systems implementation and change programmes. Training is delivered on client premises or via client-controlled systems. We do not operate, manage, monitor, or administer client IT systems.
4. Our data protection role (Controller vs Processor)
- Website enquiries / our marketing / our admin: we are usually the Data Controller.
- Training delivery where your organisation provides delegate details: your organisation is usually the Data Controller and we act as a Data Processor for that limited information.
5. Personal data we collect
5.1 Data you provide to us
- Name, job title, organisation
- Email address and/or phone number
- Enquiry content and messages
- Booking/admin details
- Feedback you choose to provide
5.2 Data we may receive from a client organisation
- Delegate name, business contact details, role/team information
- Attendance/participation records (where agreed)
5.3 Data collected automatically via the website
- Technical data (IP address, device, browser type)
- Usage data (pages visited, interactions)
- Cookie and consent preferences
6. How we use personal data
We use personal data to:
- respond to enquiries and provide requested information
- arrange, deliver, and administer training/services
- manage billing, invoicing, and contract administration
- maintain website security and prevent fraud/abuse
- improve the website and services
- comply with legal obligations
7. Lawful bases (UK GDPR)
- Contract: where processing is needed to provide services you request.
- Legitimate interests: to respond to B2B enquiries, run our business, improve services.
- Consent: for non-essential cookies and marketing where required.
- Legal obligation: for compliance duties.
8. Cookies
We use cookies to support website functionality. See our Cookie Policy for details.
9. Sharing personal data
We only share personal data where necessary with hosting providers, professional advisers, and regulators where required by law. We do not sell personal data.
10. International data transfers
If personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.
11. Security measures
We implement reasonable technical and organisational measures to protect personal data.
12. Data retention
- Contact form submissions: up to 24 months
- Client training records: 6 years after relationship ends
- Financial records: 6 years for UK tax compliance
13. Your rights (UK GDPR)
You have rights including access, rectification, erasure, restriction, portability, and withdrawal of consent. Contact us to exercise your rights.
14. Regulated environments
Where training is delivered within regulated environments, responsibility for compliance remains with the client organisation.
15. Children’s data
Our services are not intended for children under 16.
16. Complaints
Contact us first at chrisw@experiencedtraining.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
17. Updates to this policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the current version.