London Ambulance Service

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Responsibilities:

Instructional Design, eLearning Development, voice-overs, scripting and stakeholder management

Target Audience:

All emergency staff

Tools Used:

Articulate Storyline 360, Camtasia 2019, Studio Microphone, Microsoft teams

Year: 2020

Overview

When travelling in an ambulance, paramedics used to record their results on paper forms. They have now moved to a fully digital solution that is access using an iPad.

My task was to create a series of system demonstrations in Articulate Storyline. 

To do this, I had to write the scripts, record my voice and record the system. 

It was an absolute please to work with the highly skilled people in the London Ambulance Service. 

Process

The next task was to go through each subject as a new person writing down any queries issues or questions, I came across

I then wrote an outline script with the basics of how to navigate the system and sent it off to the subject matter expert to review

when receiving all of the corrections and amendments I created a final script I’m once signed off recorded my voice

the next stage of the process was to record the video demonstration over system whilst silently speaking the script to ensure perfect timings

The final stage of the process was that edit the video adding annotations in the storyline template that I had created I’m then passing for final review.

Instructional Design

As always, I began my instructional design process by identifying the instructional goal: to create two instruction videos and 22 bite-sized system videos on using the Cleric system.

I identified that the key learning objective was to be able to navigate the system and to know how things have changed from paper to digital.

Worked closely with two subject matter experts, the project lead and the lead trainer for face to face.

The first videos where to be shown on a large projection’s to sell the training.

The others were part of the blended solution as a quick guide.

Designing the Template

The template needed to compatible with retina devices and standard pc displays.

The template was created according to the trusts brand guidelines.

The template was tested on mobile devices, PC’s and in a lecture theatre with a cinema-style large screen.

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Recording the Audio

Initially, I used Adobe audition combined with a very high-quality microphone. Feedback was not good, they said I sounded too robotic.

Instead, I downgraded to an old Blue Ice microphone and Camtasia. The result sounded much more natural and human.

It was really fun recording the audio, some of the medical terms where insane to say out loud!

Each time I came across something that made sense on paper but when spoken, made no sense. I sent the team a clip of the script and an alternative clip of what if could say. They accepted all of the amendments.

Here is a small sample of the audio I created.  

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Recording the Screen

Once the core content was in good shape, I began recording the screen in Storyline. Whilst there are more effective solutions to record a screen, it was a client stipulation that I happily worked in.

From this point on, I used a rapid prototyping approach. I built the content directly in Storyline, then I showed it to the SME, client, and members of the target audience for review, feedback, and refinement.

When receiving feedback I implemented their requirements immediately.

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Publishing the work

The last stage was to publish each module for review.

Utilising storyline review, I shared the work in Microsoft team meetings with my team and the stakeholders.

When the courses where published, I ensured they where SCORM compliant.  

Takeaways

Working on this project taught me to trust the quality of my voice and overcome the nervousness of positive feedback on how it sounds.

I had never published content to a retina screen before and to have created a template that worked on any device, was a confidence boost. 

Going forward, I am keen to record more audio, video demonstrations for clients.

London Ambulance Service is a fantastic organisation to work with. 

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