The group decided to replace all of their analogue phones with a Cisco Jabber voice over IP digital phones.
I was hired to create and deliver a learning programme to train all users onsite and post-training via e-Learning. A key part of the role was to work with BT to install the systems onsite at over 40 branches nationwide.
Limited knowledge of computers and software
Locations spread throughout the United Kingdom
BT scheduling for rollout unreliable
Very low staff morale
Working closely with BT, I learned how to pre-install the phone system before their arrival, speeding up their process.
To train staff, I pre emailed the set up guides to the branch managers whilst organising my visit. On arrival I would train each member of staff individually to ensure that they were instantly up and running.
A key reason for one to one training was that the group are going through major changes including redundancy. Using a cup of tea and hello approach I was able to break down barriers and instantly gain trust.
On a one to one basis, I set up and trained over 25 branches with an average of 10 staff in each branch.
Further support was provided by using the quick guides as a base for the eLearning solution created.
Initially employed for 3 months, I had two extensions lasting a total of 7 months.