Improving Communication Skills

Good communication skill is the most vital element of caring.

Where, why how and what we communicate in the workplace impacts every area of your daily life.

The benefits of effective communication are too numerous to list, for they enhance all aspects of life from the personal to the professional. The ability to communicate is vital to the success of any endeavour.

This course demonstrates the theory of how we communicate with each other, examines the present practices

Each area of the course has been created to improve the interactions between staff and service users and between colleagues.

Key Learning Points

  • The core components of communication
  • Power, situations and context
  • Person centred approach
  • Challenges
  • Observations
  • Expectations
  • Listening techniques
  • Putting it into practice

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